Within current consumer business, online retailers are increasingly winning market share. While growing exponentially, these retailers are faced with limitations of the physical primary process such as inbound logistics and inventory management, inefficient warehouse operations and an increasingly amount of (customized) supplier contracts. To keep up with the exponential growth, transformation and optimization of these processes is required
A fast growing online retailer was looking to sustain further growth and professionalize its eCommerce operation. Deloitte was engaged to assess the scalabilty of the retail operations to support the aggressive growth strategy. Key bottlenecks as well as improvement initiatives were defined to support the 20% YoY growth.
Through data analysis and additional interviews we conducted a study on potential bottlenecks for growth. We assessed inbound logistics, inventory management, warehouse operations and supplier contracts. We recommend measures to assure future capabilities to maintain the agressive growth strategy.
Key bottlenecks as well as improvement initiatives were defined. The online retailer has taken the recommendations into action, and thus is now better equipped to support 20% YoY growth.